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Main Questions

1
I’m ready to get started. Now what?

First, you’ll book your project for our next available opening through our contact page or by mailing to contact@innoveax.com . Once we’ve had a chance to chat and we’re all in agreement that Innoveax is a good fit for you and your business, a 50% downpayment on services is needed to lock in your project and get to work.


2
After I reserve my project, then what?

One of our team members will contact you (usually within 48 hours) to answer any questions you may have about your project. Once you're ready to get started, we'll launch our quick and painless Client Setup Process and get you on your merry way to Awesome Design Land with our designers.


3
I don’t see an item I want in the packages offered, do you custom quotes?

Ofcourse, we do custom packages. All you need to do is to mail us or call us to the details given in the contact page.

Other Questions

After you reserve your project and decide you wanna make this thing official, you’ll put down a 50% downpayment on your services before we start work. The other 50% of payment is billed once the project is complete.

Due to the digital nature of our services, Innoveax does not offer a return policy of any kind. In the event that you’d like to cancel your project within the first 30 days of a project’s start date, a standard 50% kill fee will apply. If the project is canceled after this, the full project fee will be due.

You can expect us to always meet our deadlines and get back to you within 48 hours, so in order to preserve a project’s momentum, we expect the same from you. In extreme cases, if a client does not respond within 21 days (yep, that’s happened), we reserve the right to cancel the project at the client's expense. Of course, we're not jerks about it. We understand that you want to take the time you need to make the best decisions for you and your business, and to give the most useful feedback possible. Expected response times are within 48 hours, but just tell us if you need more time (within reason, of course), and we’ll find a way to work it out.

Once the questionnaire, deposit, and client contract are locked down, we set to work. Generally, visual identity projects take 1-2 weeks; websites last 2-4 weeks. Once we begin your Client Setup Process, we will create a custom timeline for your project to keep everyone in the loop on presentation dates and let you know ahead of time when we'll need feedback from you.

Yes. After completing payment in full, you’ll own 100% rights to the work, with the following exception. The visual identity cannot be sublicensed, resold, shared, transferred, or otherwise redistributed on its own (even for free). Further, before making any changes to finished work – if you want to, say, plop a bird on your logo, or change it from blue to bright orange – Innoveax must be consulted and provide consent.

Wordpress is a great web platform used by tons of small businesses. It has an easy-to-use dashboard that lets you easily navigate your site’s backend and make content updates and changes as needed.

You got this! We’re happy to help you choose a plan that’s right for you and your business. We recommend bluehost.com for hosting – they have 24/7 customer support staff who can walk you through nearly anything, with affordable plans starting at just $5 a month. For domain purchases, we like godaddy.com, 1&1.com with URLs at affordable prices. While some companies offer hosting as a service, we believe it’s always better for you to be able to reach out directly to a vendor if need be. The less layers between you and your website, the better. Once you have everything in hand, you’ll just need to forward over the confirmation files to your project manager so we can set it up for you.

Innoveax guarantees 6 Months of troubleshooting after the launch of your site to help with any questions, training, or bugs that need fixed. If additional add-ons or tweaks become necessary after this period, we’re happy to help, with one of our maintenance packages.

SEO, or “search engine optimization” is the process of improving a site’s visibility in a search engine's organic. There are several ways of doing this – some of which may or may not be black magic – but what we do is pretty straightforward. We determine keyword phrases that are relevant to your company and put them into your copy so that people searching for a business like yours will actually find your business.

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